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Shipping & Delivery Policy

Last updated on Aug 12th 2024

1 What locations do you deliver to?

  • We deliver at locations specified on our website and the time of placing the order. Please select the delivery location most convenient to you at the delivery time selected by you.
  • We deliver through our own Delivery Executive to insure that you receive not only the best quality products but also an excellent service.

2 How can i track my orders?

  • We promptly send updates of dispatch and delivery through whatsapp messages.
  • You can also track orders directly on our website http://www.kittysdelights.in.
  • Step 1: Click the above link.
  • Step 2: Enter mobile number and password to get logged in.
  • Step 3: On right corner of the website click on your name.
  • Step 4: ORDER (sub menu) will appear.
  • Step 5: Click on ORDER & a list of your orders will appear.

3 Do we charge additional shipping / delivery charges?

  • Shipping & Delivery is totally free of cost.

4 Is there a minimum order quantity or value?

  • You can order even one item at no extra charge.

5 What is the standard delivery time?

  • We deliver your order promptly at the delivery time selected by you to ensure that the products are fresh & in their orignal condition.
  • We keep you informed about the progress of your delivery and expected Delivery time.

6 Why is the COD option not available?

  • To provide you a hassle free experience and deliver your order promptly. COD takes time and has the hassel of exact change.
  • We don’t want your order delayed because our Delivery Executive is held up by the previous customer for these reasons.

7 Where will my order be delivered?

  • You order will be delivered ONLY at designated places as show on the website while you order.
  • You will need to come to the designated place and collect your order.

8 Why doesn’t the Kitty's Delights Delivery Exec (DE) call me, when he reaches?

This is to deliver your order promptly. You will be advised by Whatsapp when the DE arrives. You have to:

  • come to the location specified,
  • identify your order no.
  • receive your order.
  • give delivery no to DE

If DE were to call each of the 15 orders at a location, it would take 30-45 minutes as one call would take 2-3 minutes. Delivery would only happen there after.

Also, we don’t want our call disturb you if you’re in a meeting.